FILO 2017 Breakout – Moving From Button Pusher to Leader


Have you been thrust into a supervisory position without any training, or do you take your management instruction from Michael Scott of The Office? Either way, we’ll discuss the role and scope of a manager and identify techniques you can immediately put into practice to help empower and engage (rather than alienate and aggravate) your staff and volunteers. We’ll look at leadership styles, running meetings, annual reviews, coaching, curbing gossip & negativity, goal setting, conflict management, hiring/firing and performance improvement. Yeaaaah…that’d be greaaaat.


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