how great services are like an orange

There are two sides to any large event.  There is the event itself and then there is how we get to the event.  For many production-minded people, the process of getting to the event matters more than the event itself.  Without great processes, chances are high that excellence in production will have to be sacrificed.

Photo by Mae Mu on Unsplash

From a non-production standpoint, maybe we could call it the creative standpoint, once we see the idea if it isn’t good we need to change it.  At the end of the day, if something isn’t working, who cares if the process was amazing.  So what oftentimes happens is the process is the first thing thrown out the window in the light of making something that is actually worth making.

As a leader, I am always trying to balance out the needs of production…process, with the needs of the service or event.  I tend to lean on the side of doing what is necessary at the moment to make the service happen.  However, I have noticed that when we have really tried hard to make the process work, then change plans, I am much more ready to do whatever is required.  If the process has been bad, I am usually worn out from all the changes I have already had to make and I tend to be less willing to do whatever is necessary and still have a good attitude.

Unfortunately, the natural wedge that exists between creatives and technical artists is made wider by bad processes.

To a creative, the process feels like shackles that hinder creativity, while the process is the lifeblood of the technical artist.

For a creative, being able to adjust at the moment feels like a non-negotiable, while the tech artist wants to know everything that is going to happen so they can prepare.

Like the two kids who fought over an orange and eventually figured out that one wanted the peel and the other wanted the fruit inside, creatives, and technical artists want two different parts of the same whole.

How can we work on giving the other what they need, so that we can have the outcome we all want, which is to partner together to help create life-changing moments for people?

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